Quality & Insurance

• All transport is done by our partners with temperature controlled transport (constant 14-17 degrees celsius).
• All transport is insured for general product damage and temperature damage (frostbite, heat, etc).
• Price for insurance is included in the price of the products.

Temperature controlled transport

Plant Trolleys

A plant cart

• All orders are shipped on special plant carts.
• Upon delivery you have three options:
• You can empty the trolleys and return them to the driver within 10 minutes.
• You can exchange them with empty carts.
• You can keep the trolleys (till next delivery) by paying a deposit of 250 euros.

Delivery of your order

• Delivery days vary per postal code and country.
• When ordering, you can select your preferred delivery date.


• All orders are sent from our logistics center in Aalsmeer (the Netherlands). Depending on your location in Europe, your order will arrive within 1 to 4 days.
• After you have placed your order, all products are collected fresh from our suppliers. Please allow 2-3 days for collection before the products can be sent. In this way you get the freshest products directly from our suppliers.
• Total time between ordering and delivery is 3-7 days, depending on your location.

Picking up your products from our growers

24 - 72 hours

Quality control and preparation of shipment

2 - 8 hours

Shipment from FlorAccess to your business.

24 - 72 hours

Delivery location and access by truck

• All orders are delivered by (large) trucks. For delivery within city centers, please contact our logistics team.
• FlorAccess works together with many local transport companies that are able to deliver to city centers with smaller trucks.
• Our logistics team will always contact you after your first order to tailor the delivery to your situation and wishes.

Arrival of your order

• After the products are shipped from our logistics center in Aalsmeer (The Netherlands), you'll receive all necessary information regarding the delivery:
• Name and contact details of our transport partner that will deliver the products to you
• Confirmation of your preferred delivery day.
• All drivers call you at least 30 minutes before arrival.

Delivery charge

• Delivery charges are calculated from our logistic center in The Netherlands, to your location.
• Delivery is not included in the product price you see on the website.
• Prices for delivery are different for each postal code. You can find out your delivery prices by using the calculation tool on this page.
• Prices for transport are listed per single trolley.
• Prices listed are prices by our partners (external companies).