Supplier for garden centers, wholesalers and florists. Guaranteed quality since 2012.

Plants for Professionals.

About FlorAccess

What is FlorAccess?

FlorAccess was founded in 2012. The company supplies wholesale amounts of plants to professionals all over Europe.

Why choose FlorAccess?

FlorAccess provides the freshest, highest quality plants straight from the grower for a good price. Our team always goes the extra mile in providing the best service and customer experience for you. You don’t deserve anything less than great quality and dedicated customer service.

Where is FlorAccess located?

In The Netherlands. Our main office is located in Utrecht (Winthontlaan 200, 3526KV Utrecht). Our logistics location is at the Flower Auction FloraHolland in Aalsmeer.

Ordering

I am a private consumer, can I also order at FlorAccess?

Unfortunately not. We only supply wholesalers, garden centers, florists and other plant professionals.

Is there a minimum order amount?

Yes, for your first order our minimum order amount is <MinFirstOrder> excluding transport costs.

Do I need to create an account to order?

Yes. All our customers have an account with us. You’ll need one before you can order. Creating an account is free and without strings attached. You can do so here.

Do you offer free delivery?

No. The prices you see do not include delivery. All our products are shipped internationally via a large network of transport companies FlorAccess works with.

What are the delivery costs?

The delivery costs are set by our external transport partners. You can find them here. Before placing the order, you can find an overview of the delivery costs in the checkout area.

Are there hidden costs?

Nobody likes hidden costs. The price you see is the price you pay. This includes all handling, packaging, commissions and fees.

Where do the plants come from?

FlorAccess works together with more than 200 different quality growers. They are located in The Netherlands, Belgium, Germany, Denmark, Italy.

Do you keep plants in stock?

All plants are kept in stock at our growers. FlorAccess does not keep plants in stock directly. This way you know you’ll always get fresh products.

How do you guarantee quality?

All plants come directly from our growers. The plants stay in the greenhouses of the growers until they are ordered. This way we keep everything super fresh.

All plants come with a 100% quality guarantee.

Payment

How do I pay?

You can pay via bank transfer, credit card or PayPal. After your payment has been received, the order is processed.

When do I pay?

After placing your order, our team will create a payment link. This is sent to you via email.

Can I pay after delivery?

To ensure the best price, all orders are paid in advance. Once we receive payment, we will instantly contact the growers and place your order with them.

Can I get a company credit?

Options are available for company credit.

Please contact our customer service team for more information.

Do the prices include VAT?

The prices do not include VAT. If you have a valid VAT number for cross border transactions in the EU you do not pay VAT on your order.

How much is the VAT if I don’t have a VAT number?

If you do not have a VAT registration number you pay 9% VAT on the total costs of the plants and 21% VAT on the total costs of the transport for your order. You can find this information on your order page.

For our clients in the United Kingdom (except Northern Ireland), the VAT applied on the invoice is 20%.

Can I cancel my order after payment?

Once we have received payment your plants will be ordered at our growers right away. Since the products are already on their way, adjustment or cancellation of your order is no longer possible.

Transport / delivery

To which countries do you deliver?

We ship to almost all countries in Europe. You can find an overview of the countries we ship to here.

I’m not sure if FlorAccess ships to my country

We ship to almost all countries in Europe. You can find an overview of the countries we ship to here. If your country is not in the list, we unfortunately cannot deliver there.

Do you ship via air freight?

All our transport is done with road transport. We do not ship via air freight.

Do you issue phytosanitary certificates?

Phytosanitary certificates are only issued for orders in the United Kingdom and Switzerland. For any other country, this is not a service that we currently provide. Please check with our customer support team if you have any questions regarding phytosanitary certificates.

When will my order be delivered?

You can select a day of your preference when placing the order.

What time will my order be delivered?

Normally orders are delivered between 06:00 and 21:00, depending on your location. The transport companies we work with call you in advance on the day of delivery.

Can I pick up the order?

Yes. You can pick up your order at our logistics center in Aalsmeer.

You can also use your own transport company to pick up your order. You do this by selecting “I’ll pick up my order” in the ordering process.

Are the shipments temperature controlled?

All the transport companies we work with ship the plants temperature controlled. The plants are shipped at 14-17 degrees Celsius.

Can I keep the trolleys after delivery?

Trolleys have to be unloaded upon delivery. For orders above 5 trolleys, we offer the option to keep the trolleys for a deposit of 250euro per 5 trolleys. If you do not place an order with us for 3 months, the transport company will come to pick up the trolleys. You will receive the deposit, minus the additional transport cost for the pickup.

How much is the deposit for the trolleys?

This depends on the number of trolleys you require. Please contact your customer service team for up-to-date information.

Can I swap the trolleys?

Ofcourse. As long as they have a valid green CC tag. Black or red tags are not accepted.

Quality

Do your plants come with a quality guarantee?

Yes. All our plants come with a 100% quality guarantee. Please check your plants upon arrival. Should you have a quality concern, please inform our customer service department within 48 hours after arrival. They’ll get back to you within one business day with a satisfactory solution.

I have a quality concern. Who do I contact?

All our orders come with a quality guarantee. Should you have a concern regarding the quality, please let us know within 48 hours after receiving your order. You can let us know by filling in the Quality Feedback Form that you can find on the page of your Previous orders.
Our team always gets back to you with a satisfying solution.

Feedback received after 48 hours will be looked at, but limits what we can do.

Why do I need to report quality concerns within 48 hours?

This is a deadline set by our insurance partner.

In rare cases it is not possible to come back to us within 48 hours. Our team can make case-by-case exceptions.

Which quality concerns are accepted after 48 hours?

There are issues that arise after the 48-hour deadline. Should your concern be about one of the following topics our team will look into it:

  • Temperature related issues.

  • Water related issues.

What voids the quality guarantee?

Improper storage voids the quality guarantee. All plants should be stored in a professional environment optimised for plants. This would be a greenhouse / warehouse equipped with humidity- and temperature control and adequate lighting.

Storing the plants in your own home (or any environment not optimised to keep plants) voids our quality guarantee.

How do I take care of the plants?

After your products arrive please remove all packaging and take the plants out of the transport trays. Spread them out in your storage area and give them enough space to breathe.

How do I store the plants?

Plants should be stored in a greenhouse or warehouse with adequate heating, humidity control and direct daylight. Should you decide to store your plants in your home, this voids our quality guarantee.

My plants arrived with wet soil, is this normal?

Your products come directly from the greenhouse of our growers. Growers water their plants before sending them off. The plants are shipped with the optimal amount of water. It is possible that this is more than you’re used to. However, this doesn’t harm the plant in any way.

When this happens you can evaporate excess water by taking the plants out of the tray and spreading them out.

I see a bug in one of my plants, what do I do?

Growers try hard to send off plants bug free. If you do see bugs in your plants, separate them in another room as soon as possible to prevent spreading. As a plant professional we expect you to know how to handle basic bugs, of course we are always happy to give you advice.

Contact

What are your business hours?

Our office service team is available from Monday-Friday 08:30 - 17:00. Amsterdam time (GMT+1).

How do I contact you per e-mail?

You can reach our customer service via e-mail at support@floraccess.com.

Can I reach you via Whatsapp?

You can reach us using this link or send a message to: +31 6 483 978 56.

What is your telephone number?

You can reach during business hours on +31 30 2600 900

Where are you based?

We are located in The Netherlands.

What is your address?

Our office is located at the Winthontlaan 200, 3526 KV Utrecht, The Netherlands.

Our logistical center is located at Legmeerdijk 313, 1431 GB Aalsmeer, The Netherlands.

FlorAccess B.V.

Winthontlaan 200
3526 KV Utrecht
The Netherlands

Contact

E-mail support@floraccess.com Chat Start chat Phone +31 30 2600 900 Whatsapp business: +31 6 483 978 56