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Online ordering via FlorAccess

CheckPlants for professionals
CheckFresh plants with quality guarantee
CheckFast international delivery
CheckChoose from 4,167 products this week.
CheckQuality and service rated 4.9 out of 5

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Frequently asked questions

Frequently Asked Questions

About FlorAccess
AddWhat is FlorAccess?
AddWhy choose FlorAccess?
AddWhere is FlorAccess located?
Ordering
AddI am a private consumer, can I also order at FlorAccess?
AddIs there a minimum order amount?
AddDo I need to create an account to order?
AddDo you offer free delivery?
AddWhat are the delivery costs?
AddAre there hidden costs?
AddWhere do the plants come from?
AddDo you keep plants in stock?
AddHow do you guarantee quality?
Payment
AddHow do I pay?
AddWhen do I pay?
AddCan I pay after delivery?
AddCan I get a company credit?
AddDo the prices include VAT?
AddHow much is the VAT if I don’t have a VAT number?
AddCan I cancel my order after payment?
AddDo you offer volume discounts?
Transport / delivery
AddTo which countries do you deliver?
AddI’m not sure if FlorAccess ships to my country
AddDo you ship via air freight?
AddDo you issue phytosanitary certificates?
AddWhen will my order be delivered?
AddWhat time will my order be delivered?
AddCan I pick up the order?
AddAre the shipments temperature controlled?
AddCan I keep the trolleys after delivery?
AddHow much is the deposit for the trolleys?
AddCan I swap the trolleys?
Quality
AddDo your plants come with a quality guarantee?
AddI have a quality concern. Who do I contact?
AddWhy do I need to report quality concerns within 24 hours?
AddWhich quality concerns are accepted after 24 hours?
AddWhat voids the quality guarantee?
AddHow do I take care of the plants?
AddHow do I store the plants?
AddMy plants arrived with wet soil, is this normal?
AddI see a bug in one of my plants, what do I do?
Contact
AddWhat are your business hours?
AddHow do I contact you per e-mail?
AddCan I reach you via Whatsapp?
AddWhat is your telephone number?
AddWhere are you based?
AddWhat is your address?
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Questions