Online ordering via FlorAccess
Plants for professionals
Fresh plants with quality guarantee
Fast international delivery
Choose from 6,910 products this week.
Quality and service rated 4.9 out of 5
Your customer service team
Eldin
Esther
Ewoud
Laura
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Tom
Frequently asked questions
Frequently Asked Questions
About FlorAccess
What is FlorAccess?
Why choose FlorAccess?
Where is FlorAccess located?
Ordering
I am a private consumer, can I also order at FlorAccess?
Is there a minimum order amount?
Do I need to create an account to order?
Do you offer free delivery?
What are the delivery costs?
Are there hidden costs?
Where do the plants come from?
Do you keep plants in stock?
How do you guarantee quality?
Payment
How do I pay?
When do I pay?
Can I pay after delivery?
Can I get a company credit?
Do the prices include VAT?
How much is the VAT if I don’t have a VAT number?
Can I cancel my order after payment?
Do you offer volume discounts?
Transport / delivery
To which countries do you deliver?
I’m not sure if FlorAccess ships to my country
Do you ship via air freight?
Do you issue phytosanitary certificates?
When will my order be delivered?
What time will my order be delivered?
Can I pick up the order?
Are the shipments temperature controlled?
Can I keep the trolleys after delivery?
How much is the deposit for the trolleys?
Can I swap the trolleys?
Quality
Do your plants come with a quality guarantee?
I have a quality concern. Who do I contact?
Why do I need to report quality concerns within 24 hours?
Which quality concerns are accepted after 24 hours?
What voids the quality guarantee?
How do I take care of the plants?
How do I store the plants?
My plants arrived with wet soil, is this normal?
I see a bug in one of my plants, what do I do?
Contact
What are your business hours?
How do I contact you per e-mail?
Can I reach you via Whatsapp?
What is your telephone number?
Where are you based?
What is your address?