Although FlorAccess, her suppliers and partners go through a lot of effort to make sure your order is of the highest quality, it might happen you have purchased products that didn't meet up to your expectation. Our team will always try our best to deliver a satisfying solution to you.
If you are having a quality concern regarding your last order, we would kindly ask you to fill in the form below and our team will try to get back to you with a satisfying solution. Please be aware that claims need to be handed in within 24 hours after the delivery of the order.
Quality feedback form
Could you please explain the situation:
Describe where and under what conditions you have stored the plants (light, water, humidity, etc.):
Please describe anything you might have done with the plants to minimize the damage (for example separating them, treatments used, repotting, etc.):
Name of the plant:
Issue with the plant:
Describe what you see in the photos:
What would your proposed solution be:
To assess the situation, we ask you to provide detailed photos that show the issues: