UK, Switzerland and Norway

  • FlorAccess supports your business to import plants into the UK, Switzerland and Norway successfully

  • Our company is a registered Defra agent, we will handle all other paperwork needed

  • Should you have any questions, our team is here to help

For customers from Switzerland and Norway

FlorAccess will handle all required customs clearance documentation, including Phyto passports. There's no need for you as a customer to do any specific preparations. Just place your order and wait for the shipment to arrive at your doorstep. Did you know FlorAccess also invoices you in NOK or CHF?

For UK Customers

FlorAccess has successfully set up everything needed to cater to our valued customers in the UK following the strict import processes created after Brexit. Our team handles all the required paperwork, including phytosanitary inspections, customers' papers, VAT registration of the products coming into the UK, and the submission of IPAFFS / PEACH applications. As a registered IPAFFS / PEACH Agent with Defra, FlorAccess is authorised to submit these applications on your behalf. This saves you significant time.

IMPORTANT: Starting April 8th 2024, IPAFFS will replace PEACH for notifying enforcement authorities about imports into Great Britain.

If you’re importing goods for the first time starting January 2024:

There are a few important steps to take before placing your order. Once these arrangements are in place, our team can seamlessly process your upcoming orders without any additional actions required on your part. After the initial setup, FlorAccess will handle the rest of the process.

  • Obtain an EORI number here.

  • If you don't already have a government gateway account, you'll need to register for IPAFFS and create a new government gateway account during the registration process. You can initiate the registration by clicking on the green 'Start now' button on this page.

  • After setting up your account, you can proceed to register for Defra services, including the IPAFFS service.

  • In your IPAFFS dashboard, link FlorAccess as your IPAFFS agent by selecting 'Manage Trade Partners'.

  • Please inform us via email at support@floraccess.com once all steps are completed.

FlorAccess's agent code is 78BEF3402F.

Please contact the APHA Helpdesk on 0300 100 0313, or e-mail phsi-importers@apha.gov.uk. Their opening times are 6 am - 12 pm every day.

Prior to ordering - IPAFFS Checklist

If you are currently using the PEACH IT system:

  • Please be aware that starting Monday, April 8, 2024, users will no longer have access to log onto PEACH. Consequently, submitting import pre-notifications through the PEACH system will no longer be possible. We urge you to register for the IPAFFS system here before this date. Choose the option 'register for other services' and then select 'IPAFFS'.

  • Additionally, ensure you link FlorAccess as your import agent by navigating to ‘Manage Trade Partners’ in your IPAFFS dashboard.

  • If your Point of Destination (POD) is already available on PEACH, there's no need to register it again. However, starting from April 30, 2024, the physical inspection of your incoming goods will no longer occur at your registered POD, but will take place at a border control post in Great Britain, specifically at Harwich Port.

FlorAccess's agent code is 78BEF3402F.

Please contact the APHA Helpdesk on 0300 100 0313, or e-mail phsi-importers@apha.gov.uk. Their opening times are 6 am - 12 pm every day.

Prior to ordering - PEACH Checklist
PEACH Frequently Asked Questions

Phytosanitary checks

Before plants enter the UK, they must undergo an official inspection to check for harmful organisms. Our team takes care of this process on your behalf. On the day of departure, we will file the IPAFFS / PEACH declaration for you. This declaration serves to inform the authorities about your incoming order and facilitates the uploading of proof related to phytosanitary checks. FlorAccess holds official registration as an Agent with Defra, allowing us to efficiently submit applications on your behalf.

Added VAT, clearance fees, and phyto certification

As a result of Brexit, additional documentation is necessary. For each shipment, fees will apply for export declarations, import declarations, and phytosanitary inspection and certification. These fees will typically amount to around €65.00 per shipment. Furthermore, the HMRC requires us to add 20% VAT to all incoming shipments. This amount will be added to your invoice.

Lastly, the APHA charges an additional £ 24.00 for processing your PEACH application. They will invoice you directly. Please contact APHA for the exact and most up-to-date charges.

No, according to the information provided on the IPAFFS FAQ page, the current fees will continue to apply. There is an ongoing consultation regarding a potential common user charge, and further details will be provided in due course.

Need a hand? We are here to help!

Should you need anything at all, please let us know. You can reach us by e-mail at support@floraccess.com, by phone at +31 30 2600 900, or you can chat with our team using the chat option on your website.

Downloads

Prior to ordering - IPAFFS Checklist
Prior to ordering - PEACH Checklist
PEACH Frequently Asked Questions

FlorAccess B.V.

Winthontlaan 200
3526 KV Utrecht
The Netherlands

Kontakt

E-mail support@floraccess.com Chat Telefon +31 30 2600 900 Whatsapp business: +31 6 483 978 56 Åbningstider: Mandag til fredag, 8:30 - 17:00